← Knowledge Base · Integrations & API
Webhooks: full event list
TicketYA fires these webhook events when configured:
- ticket.created
- ticket.assigned
- ticket.status_changed
- ticket.replied (customer)
- ticket.replied (staff)
- ticket.closed
- ticket.rated
Payloads include the ticket id, number, current state and the actor (staff id or "customer"). All requests are signed with HMAC-SHA256 using your shared secret. Reject any request whose X-TicketYA-Signature header does not validate.
- ticket.created
- ticket.assigned
- ticket.status_changed
- ticket.replied (customer)
- ticket.replied (staff)
- ticket.closed
- ticket.rated
Payloads include the ticket id, number, current state and the actor (staff id or "customer"). All requests are signed with HMAC-SHA256 using your shared secret. Reject any request whose X-TicketYA-Signature header does not validate.