REST API quick reference

Available on Business plans.

Base URL: https://your-domain.tld/api/v1

Auth: Bearer token (generate one in Admin → Settings → API Keys).

Endpoints:
- GET /tickets list tickets (filters: status, priority, assigned_to)
- POST /tickets create a ticket
- GET /tickets/{id} fetch one
- PATCH /tickets/{id} update status / priority / assignee
- POST /tickets/{id}/replies add a reply
- GET /tickets/{id}/replies thread

Rate limit: 60 requests/minute per API key. Responses include X-RateLimit-Remaining for your script to back off gracefully.